Front Office Manager
Job Description
Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. A combination of education, training or experience that provides the required knowledge, skills and abilities is required. A minimum of two years experience as an assistant front office manager and a college degree, or equivalent, is preferred.
Interstate is an EEO/AA/M/F/D/V employer.
As a Front Office Manager, you?ll be responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service and resolution of guest issues, while maximizing room revenue and occupancy, Job Responsibilities Key responsibilities of a Front Office Manager include: * Ensuring that the front desk team is checking guests in and out of the hotel in an efficient, courteous, and professional manner * Ensuring guests? needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable * Ensuring that all safety and security policies and procedures are followed * Interviewing, hiring, coaching and developing team members * Evaluating team performance and taking appropriate corrective action as needed to hold team members accountable * Setting goals, providing ongoing feedback, and rewarding/recognizing team members * Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts * Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures * Reviewing guest comments and ensuring that problems are identified and corrected in a timely manner. * Maintaining an efficient system of communication between the Front Office and other departments, with particular attention to guest arrivals and departures * Monitoring and maintaining the front office systems and equipment to ensure their optimum performance * Managing all related department expenses per an established budget Job Requirements The ideal Front Office Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities. The minimum qualifications for this position are: * Minimum of two years front desk experience in a hotel property of similar size and quality * Minimum of one year supervisory experience * Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment * Ability to handle stressful situations in a calm, professional manner and exhibit good judgment * Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice * Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible * Must have excellent supervisory and interpersonal skills * Ability to work a varied schedule that may include evenings, nights, and weekends
Get FREE high-speed Internet access at this Courtyard. As the most centrally located hotel in Nashville, the Courtyard Vanderbilt is mere blocks from Music Row and Vanderbilt University. We are less than 1 mile from the Bridgestone Arena (Home of the NHL Predators), Historic 2nd Avenue, Country Music Hall of Fame, Ryman Auditorium, Nashville Convention Center and Centennial Sportsplex with complimentary shuttle service to most local venues (within a 3 mile radius of the hotel). We offer many full service hotel amenities and the intimacy of a Courtyard. The Courtyard is within walking distance to many fine Nashville restaurants with some providing room service to our guests. We welcome the business traveler and encourage groups.
