HOST / HOSTESS
Job Description
Host/Hostess works as part of a team to ensure that IHR customers receive excellent customer service. S/he is responsible for: greeting and efficiently seating guests in a restaurant that is properly maintained; supervising all staff; and maintaining a courteous and efficient operation of the dining room. Requirements include: knowledge of restaurant operations, guest relations; written and verbal English language communication skills; the ability to remember, recite and promote the variety of menu items; and the ability to effectively solve customer complaints and concerns in a friendly and positive manner.
This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.
Interstate is an EEO/AA/M/F/D/V employer.
BASIC PURPOSE : Greet and seat all guests and ensure a quality dining experience.
ESSENTIAL FUNCTIONS :
1. Ensure all tables are properly set before seating guests. (10%)
2. Maintain seating chart for rotation of stations. (10%)
3. Greet and seat guests properly and issue menus. (10%)
4. Answer phone properly and follow all reservation procedures. (10%)
5. Follow accurate cash handling and room charge procedures. (5%)
6. Organize and maintain a clean service podium. (3%)
Pheasant Run Resort in St Charles IL is the Midwest’s largest entertainment resort. Located at Chicago’s doorstep in a historic setting, this beautiful 250-acre Chicago resort is within easy reach of both O’Hare International and Midway Airports. With 473 luxurious guest rooms, two championship golf courses, a renowned spa, award-winning dining and entertainment, three pools and extensive meeting and conference facilities, Pheasant Run hotel in St Charles IL is the perfect setting for both weekend getaways and corporate retreats.
Our 473 guest rooms offer a wide variety of luxurious accommodations from spacious courtyard rooms with expansive golf course views to lavish penthouse level and two-story whirlpool suites. Our St Charles Illinois hotel amenities include timely in-room dining, complimentary use of our three pools and new fitness center, WIFI wireless high-speed Internet access in every guest room and much more.
Pheasant Run is the Midwest’s largest entertainment resort with six restaurants and lounges, two theaters and a comedy club. Dine at Harvest for steaks, seafood and seasonal specialties. Enjoy Chicago’s theater scene with productions from Fox Valley Repertory. Laugh yourself silly at Zanies Comedy Club. Our own replica of Bourbon Street, modeled after the famous street in New Orleans, is the center of activity with great shopping, dining, lively bars, dancing and family entertainment.
With 45 meeting rooms and more than 100,000 square feet of space, the resort easily accommodates groups from 10 to 4000. Facilities include two expo centers, four ballrooms, new 320-seat amphitheater, state-of-the-art training center and comprehensive on-site convention and audio-visual services. All meeting and guest rooms are equipped with WIFI high speed Internet access.
Pheasant Run Illinois is conveniently located in the beautiful Fox River Valley, just an hour west of Chicago. The Chicagoland hotel in St Charles is easily accessible from both Chicago O'Hare International and Midway Airports and is located next to Dupage Airport.
