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Job Title: Front Desk Agent

Mar 09, 2017
Company:
Interstate Hotels and Resorts
Hotel Property:
DoubleTree by Hilton Hotel Tucson - Reid Park
City:
Tucson
State:
Arizona
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

At A Glance

Our guests can relax in resort-style setting of DoubleTree by Hilton Hotel Tucson - Reid Park, a great hotel in Tucson, Arizona. The moment our guests arrive, they'll receive a warm chocolate chip cookie as a welcome gift. Surrounded by the Sonora Desert and four miles from Downtown Tucson, the hotel is across the street from Reid Park featuring a zoo and golf courses. Our guests can take a complimentary shuttle to attractions within a 3-mile radius of the hotel.

Our guests can host meetings and events in the picturesque setting, taking advantage of 22,000 sq. ft. of versatile space. They can choose from our Grand ballroom, several meeting rooms or outdoor space, and rely on our expert events team to help organize the details. Guests can also keep in touch at the business center with useful services and enjoy the complimentary WiFi access in the lobby.

Guests can wind down in one of our 287 guest rooms with a 42-inch television, WiFi access, and modern amenities. Or choose to stay in a unique casita - a private villa with everything they will need for a relaxing stay including a kitchen, living room and private patio. They can also choose a suite for stunning views of the surrounding mountains or citrus courtyard.

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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