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Job Title: Front Desk Agent

Feb 12, 2017
Company:
Interstate Hotels and Resorts
Hotel Property:
Courtyard Los Angeles LAX/Century Boulevard
City:
Los Angeles
State:
California
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Hotel

Situated less than a block from the Los Angeles airport, our hotel's multi-million dollar renovation focused on designs with comfort in mind. Our oversized and soundproofed guestrooms feature upscale amenities that include plush bedding, free Wi-Fi and flat screen HDTVs with premium movie channels. Welcoming guests to enjoy our spacious lobby, including exciting menus at The Bistro, our hotel's innovative designs and intuitive service make it easy for guests to seamlessly switch from work to relaxation and back. Offering complimentary 24/7 LAX airport shuttle, our hotel also features two meeting rooms, a fitness center and valet parking, all near Manhattan Beach, El Segundo, Marina del Rey and Santa Monica. Beverly Hills and Rodeo Drive are not far from our hotel, which is also convenient to Loyola Marymount, USC, UCLA and Pepperdine.

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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