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Job Title: Front Desk Agent

Feb 12, 2017
Company:
Interstate Hotels and Resorts
Hotel Property:
Courtyard Memphis Germantown
City:
Germantown
State:
Tennessee
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Hotel

We are conveniently located within 2 miles from The Shops of Saddle Creek and 6 miles from Wolf Chase Galleria. Our comfortable lodging features rooms such as king, double queen, and suites with 32" flat-panel TVs, and alarm clocks, as well as an open lobby with media pod booths, a business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious dining options as well as beverages from Starbucks and our full bar. Eat, Drink, or Connect! Guests can relax in our indoor pool, whirlpool, and fitness room - or around our cozy Courtyard patio & outdoor grill area. For events, our meeting space hosts up to 45. Few Germantown hotels can match our city amenities and hospitality.

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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