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Job Title: Front Desk Agent

Jan 04, 2018
Company:
Interstate Hotels and Resorts
Hotel Property:
Hyatt House Orlando
City:
Orlando
State:
Florida
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Hotel

Theres nothing better than the fresh smell of new. The recently renovated Hyatt Place Lake Mary features newly upgraded accommodations, a re-imagined lobby area, deluxe amenities, and a updated modern dcor designed for a relaxing experience. Only 10 miles from Orlando Sanford Airport, we offer our guests free shuttle service to and from the airport (from 6:00 am to 10:30 pm daily), free parking, as well as a free breakfast, which is serves a variety of breakfast options.

Here's What Guests Love
  • Free breakfast, WiFi internet, and parking
  • Large, modern, brand new guestrooms
  • Free shuttle to Sanford Airport and 5 mile radius of the hotel
  • 24/7 Gallery Menu - freshly prepared meals available all day
  • 24/7 Gallery Market - fresh to-go food items
  • Large outdoor swimming pool and jacuzzi
  • 1,620 ft2 of meeting and event space
  • Near major business & corporate offices
  • Amenities for a comfortable and affordable extended stay in Lake Mary

View more jobs at Hyatt House Orlando

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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