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Job Title: Front Desk Agent

Dec 07, 2017
Company:
Interstate Hotels and Resorts
Hotel Property:
Chicago Marriott Southwest at Burr Ridge
City:
Burr Ridge
State:
Illinois
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Hotel

After a dramatic transformation in early 2017, Chicago Marriott Southwest at Burr Ridge offers a modern sophistication to this suburban hotel. The relaxing setting is ideal for both the business and leisure traveler with the chic and urban feeling of downtown Chicago. Redesigned guestrooms feature platform beds, wall-mounted flat panel televisions, multi-use work surfaces and comfortable sitting areas. When it's time to refuel, guests can join us in our Ciazza Restaurant for breakfast, lunch, dinner or an evening night cap. Our property is conveniently located near both Midway and OHare International airports, Burr Ridge Village Center, downtown Chicago attractions and Cog Hill Golf & Country Club. Visitors can take advantage of our elegant venue for corporate events or host their dream day in our unique ballroom. Our flexible space makes the possibilities endless!

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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