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Job Title: Room Service Server

Jan 04, 2018
Interstate Hotels and Resorts
Hotel Property:
The Charles Hotel
Job Department:
Food & Beverage
Management Level:

Job Description

Providing extraordinary service to our guests, our Room Service Server provides guests with a 4 star luxury in room dining experience as requested throughout their stay. Ideal candidates will have strong knowledge and descriptions of all menu items, including wine, beer and assisting with recommendations, including knowledge of service times. This position will at times be responsible for delivering in room dining orders, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time.

Ideal candidates will have extraordinary hospitality skills, a minimum of 1 year of experience and the ability to anticipate guest needs.Must have good communication skills, both verbal and written. Must possess basic computational ability. Must be able to lift up to 30lbs + on a regular and continuous basis. Thorough knowledge of In-Room Dining service a plus as well as the ability to communicate effectively in the English language.

Must be be flexible to work a variety of shifts which include weekends.

Our Hotel

Step outside The Charles Hotel into bustling Harvard Square and you'll find a hub of intellectual and cultural activity. In the Square, heads-of-state cross paths with Harvard students, while industry leaders share sidewalks with a host of Cambridge musiciansbusking their talents for all to hear.

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England dcor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for your next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guidehas designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts. Step inside and see for yourself.

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