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Property Information

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Job Title: PBX Operator

Jan 04, 2018
Company:
Interstate Hotels and Resorts
Hotel Property:
Renaissance Philadelphia Airport Hotel
City:
Philadelphia
State:
Pennsylvania
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Youre the hub of information for the hotel. Youre also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstates Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to smile through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Our Hotel

Discover the ideal combination of convenience and style at the Renaissance Philadelphia Airport Hotel. Featuring modern public areas, a new signature bar and restaurant, and refurbished event space, our hotel is a premier destination for business and leisure guests. We're located just one mile from PHL Airport, and we offer a free hotel shuttle service; Philadelphia's bustling downtown district is a short trip away, as are Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable workspaces. Visitors can book one of our deluxe hotel suites for added luxury during their Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 800 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature hotel restaurants. Whether guests are here for work or for play, we look forward to each visit at the Renaissance Philadelphia Airport Hotel.

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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