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Property Information

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Job Title: Front Desk Agent

Jan 04, 2018
Company:
Interstate Hotels and Resorts
Hotel Property:
Renaissance Philadelphia Airport Hotel
City:
Philadelphia
State:
Pennsylvania
Job Department:
Guest Services
Management Level:
Non-Management

Job Description

Checking people in and out. Its a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests request with prompt courtesy. As a Front Desk Agent with Interstate, youll have many opportunities to brighten someones day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
  • Welcome and serve guests in person and over the phone everyday.
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.

Our Hotel

Discover the ideal combination of convenience and style at the Renaissance Philadelphia Airport Hotel. Featuring modern public areas, a new signature bar and restaurant, and refurbished event space, our hotel is a premier destination for business and leisure guests. We're located just one mile from PHL Airport, and we offer a free hotel shuttle service; Philadelphia's bustling downtown district is a short trip away, as are Lincoln Financial Field and Wells Fargo Center. Well-appointed accommodations offer plush bedding, room service, marble bathrooms, and comfortable workspaces. Visitors can book one of our deluxe hotel suites for added luxury during their Philadelphia visit. The recently refurbished Grand Ballroom venue is our hotel's most impressive function room, and can accommodate up to 800 guests. We also offer delicious American dining at The Sanctuary and Dorsey's, our signature hotel restaurants. Whether guests are here for work or for play, we look forward to each visit at the Renaissance Philadelphia Airport Hotel.

Application Instructions

Click the apply button below to be directed to your application located at careers.interstatehotels.com
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